Civil Aviation Directorate
of the Republic of Serbia

Civil Aviation Directorate
of the Republic of Serbia - 30.06.2024 15:24:38

Passenger complaint submission using web form at the Directorate website, for more information follow the link  Republic administrative fee is 1040,00 RSD as of 01.07.2023.  Owner/user or the operater of unmanned aircraft shall submit, as parties in the administrative procedure, request for approval of unmanned aircraft directly or through authorized respresentative  Follow the link for new editions of the Airworthiness Department forms 

Your opinion on work of CAD


Please evaluate the CAD`s work
 
Dear customers,
 
We would like to invite you to participate in our survey starting from 01 August 2015, to help us be even more efficient and make improvements to our daily activities, and contribute to a better communication with you.
 
We invite you to objectively evaluate our work and highlight advantages and shortcomings in the work of the Directorate, or any of its services. We will carefully consider your objections and complaints and do everything to eliminate them as soon as possible.
 
The survey questions and objections can be completed online (on CAD`s home page) or in writing at the reception desk of the Directorate.
 
Your opinion will be greatly appreciated so as to improve the quality of our work.
 
Thank you
 
The Civil Aviation Directorate

of the Republic of Serbia 

 

Anketa

Korisnik (naziv vazduhoplovnog subjekta):

Oblast:
Operations, Airworthiness and Air Crew Division
Air navigation, Aerodromes and Security Division
Regulations and International Cooperation Division
Search and Rescue Division
Support Division
Finance Division

Molimo Vas da na ovaj anketni list što objektivnije odgovorite, radi poboljšanja kvaliteta našeg rada, zaokruživanjem ocena od najmanje (1) do najveće (5):

1. Da li ste zadovoljni sa dostupnošću informacija iz oblasti vazduhoplovne regulative koje DCV RS publikuje na sajtu?

2. Da li ste zadovoljni sa dostupnošću informacija koje se odnose na vazduhoplovne subjekte koje su u nadležnosti DCV RS?

3. Da li ste zadovoljni sa dostupnošću informacija koje se odnose na podnošenje zahteva za inicijalnu sertifikaciju?

4. Da li ste zadovoljni sa dostupnošću informacija o radu DCV RS?

5. Da li ste zadovoljni sa efikasnošću postupka odlučivanja o zahtevima stranaka?

6. Da li ste zadovoljni sa dužinom čekanja na odgovor na reklamaciju putnika od momenta podnošenja iste?

7.Da li ste zadovoljni sa preciznošću i jasnoćom informacija pruženih putnicima koje se tiču primene i tumačenja Zakona iz oblasti zaštite prava garantovanih putnicima?

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