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Passenger rights regarding cancelled flights due to COVID-19
At the proposal of the Ministry of Construction, Transport and Infrastructure
The Government of the Republic of Serbia has adopted a regulation 343-3718 / 2020-1 of 08.05.2020 recommending the air carriers, having been issued the operating license under the law governing air transport, due to cancellation of flights in emergency situation caused by COVID-19 to issue vouchers to passengers enabling them to exercise their rights by choosing between:
- changing the date of their travel, under the similar conditions of transport, to the final destination as acceptable to the passenger, depending on the availability of free seats;
- the possibility to use the amount corresponding to the full price of the ticket at which it was purchased on one of the flights on the air carriers network at a later date, as acceptable to the passenger, depending on the availability of free seats.
The voucher referred to in paragraph 1 of this Article may be used until December 31, 2021.