On March 12, 2020, the Civil Aviation Directorate of the Republic of Serbia issued an Operational Notice regarding the implementation of safety measures requiring public air transport operators to provide sufficient disinfectants to prevent the spreading of COVID-19  On January 10, 2020, the following regulations were published in the Official Gazette of the Republic of Serbia: the Regulation on Unmanned Aircraft, the Regulation amending the Regulation on training and certificates of the personnel responsible for conducting security screenings and training organizations of aviation security personnel, and the Regulation on the third country air carriers subject to ban or operating restriction. These regulations will enter into force on 18 january, with the exception of the Regulation on the Unmanned Aircraft, which will enter into force on 15 February. 



At the proposal of the Ministry of Construction, Transport and Infrastructure

The Government of the Republic of Serbia has adopted a regulation 343-3718 / 2020-1 of 08.05.2020 recommending the air carriers, having been issued the operating license under the law governing air transport, due to cancellation of flights in emergency situation caused by COVID-19 to issue vouchers to passengers enabling them to exercise their rights by choosing between:
  •  changing the date of their travel, under the similar conditions of transport, to the final destination as acceptable to the passenger, depending on the availability of free seats;
  •  the possibility to use the amount corresponding to the full price of the ticket at which it was purchased on one of the flights on the air carriers network at a later date, as acceptable to the passenger, depending on the availability of free seats.
The voucher referred to in paragraph 1 of this Article may be used until December 31, 2021.


Under the Decision on Declaring Emergency Situation ( Official Gazette of the Republic of Serbia Nos 31 / 2020, 36/2020, 38/2020, 39/2020) and the Regulation on Emergency Measures (Official Gazette of the Republic of Serbia Nos 31/2020, 36/2020, 38/2020, 39/2020) the Government of the Republic of Serbia suspended air operations in the Republic of Serbia for all commercial flights.

As the situation caused by the COVID-19 virus pandemic affected all air carriers without exception, the European Commission published a document titled  “Interpretative Guidelines on EU passenger rights regulations in the context of the ongoing situation regarding COVID-19”, Brussels 18/3/2020 C (2020 ) 1830 final, which states, among other things:

where public authorities take measures intended to contain the COVID-19 pandemic, such measures are by their nature and origin not inherent in the normal exercise of the activity of carriers and are outside their actual control respectively "is caused" by extraordinary circumstances, which could not have been avoided even if all reasonable measures had been taken.

Accordingly, passengers' compensation claims will be treated in accordance with the circumstances of the emergency, which relieves the carrier of the obligation to pay the passengers damages.