NOTICE TO PASSENGERS
At the proposal of the Ministry of Construction, Transport and Infrastructure
- changing the date of their travel, under the similar conditions of transport, to the final destination as acceptable to the passenger, depending on the availability of free seats;
- the possibility to use the amount corresponding to the full price of the ticket at which it was purchased on one of the flights on the air carriers network at a later date, as acceptable to the passenger, depending on the availability of free seats.
Under the Decision on Declaring Emergency Situation ( Official Gazette of the Republic of Serbia Nos 31 / 2020, 36/2020, 38/2020, 39/2020) and the Regulation on Emergency Measures (Official Gazette of the Republic of Serbia Nos 31/2020, 36/2020, 38/2020, 39/2020) the Government of the Republic of Serbia suspended air operations in the Republic of Serbia for all commercial flights.
As the situation caused by the COVID-19 virus pandemic affected all air carriers without exception, the European Commission published a document titled “Interpretative Guidelines on EU passenger rights regulations in the context of the ongoing situation regarding COVID-19”, Brussels 18/3/2020 C (2020 ) 1830 final, which states, among other things:
where public authorities take measures intended to contain the COVID-19 pandemic, such measures are by their nature and origin not inherent in the normal exercise of the activity of carriers and are outside their actual control respectively "is caused" by extraordinary circumstances, which could not have been avoided even if all reasonable measures had been taken.
Accordingly, passengers' compensation claims will be treated in accordance with the circumstances of the emergency, which relieves the carrier of the obligation to pay the passengers damages.